Shipping policy

OffGrid Wave — Shipping Policy

Shipping destinations

We ship within the contiguous United States, including Washington, DC.

We do not ship to Alaska, Hawaii, US territories, PO boxes, military addresses (APO/FPO/DPO), or destinations outside the United States.

Shipping charges

Applicable shipping charges are disclosed before you place your order. Any optional delivery services and their charges are also disclosed before purchase.

Processing and delivery estimates

Processing time is the time needed to prepare an order before shipment. Transit time is the time from shipment to delivery.

Product-specific processing and transit estimates, shipping restrictions, and delivery services will be shown on the relevant product page before purchase.

Tracking and separate shipments

Once your order ships, we will email the available tracking information or freight delivery details. Products in the same order may arrive in separate shipments.

Large items and freight delivery

Some large or heavy products require freight delivery. The product page will describe the delivery service included with your purchase, any unloading responsibilities, and available optional services and charges before purchase.

Shipping delays

If we cannot ship within the stated timeframe, we will notify you, provide an updated shipping estimate, and offer you the choice of accepting the delay or cancelling the affected unshipped items for a full refund.

If you do not consent to the delay, we will cancel and promptly refund those items.

Delivery problems

If your order arrives damaged, incomplete, or incorrect, please contact us promptly with your order number and photographs where possible. Retain the packaging while we investigate and arrange an appropriate resolution.

For freight deliveries, inspect the shipment and record visible damage on the delivery receipt where possible.

If your shipment is delayed or appears lost, contact us for assistance.

Returns

Please refer to our Return and Refund Policy for return eligibility, instructions, and applicable costs.

Email: support@offgridwave.com
Phone: +1 (972) 309-9080
Customer support hours: Monday–Saturday, 9:00 a.m.–5:00 p.m. Central Time (Dallas, Texas).