Refund policy

OffGrid Wave — Return and Refund Policy

Return window

Our standard return-request window is 15 calendar days after delivery.

Any different return window, final-sale restriction, restocking fee, or cancellation restriction will be clearly disclosed on the product page before purchase. Those disclosed product-specific terms apply to that item.

Condition of returned items

For change-of-mind returns, items must be in the exact same condition as received: unused, uninstalled, undamaged, and in their original packaging, with all accessories, manuals, and included components. A receipt or proof of purchase is required.

Return authorization

Contact us before sending anything back. Include your order number, the item you wish to return, and the reason for your request.

If your return is approved, we will provide the correct return address, shipping instructions, and a return authorization number where required. Please do not ship your return until you receive these instructions. The return address may differ from the original shipping address.

Return costs and restocking fees

Customers are responsible for return shipping costs for change-of-mind returns, including freight where applicable.

Any restocking fee or deduction for original outbound shipping will be clearly disclosed on the product page before purchase. We will explain applicable deductions in your return authorization.

Damaged, defective, or incorrect items

Contact us promptly if your item arrives damaged, defective, or incorrect. Include your order number, a description of the problem, and photographs where possible. Retain the packaging while we investigate.

The unused and original-condition requirements for change-of-mind returns do not apply to these claims. We will arrange an appropriate resolution consistent with applicable law.

Refunds

For change-of-mind returns, refunds are issued after the returned item has been received and inspected. We will notify you of the outcome and explain any applicable deductions.

Approved refunds will be issued to the original payment method within 10 business days of approval. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since approval and you have not received your refund, please contact us. Any shorter refund deadline required by applicable law will apply.

Order cancellations

Contact us as soon as possible if you wish to cancel your order. We will confirm whether the order can still be stopped before shipment.

If cancellation is confirmed, we will refund your payment, subject only to any product-specific cancellation charge clearly disclosed before purchase and permitted by applicable law.

If the order has shipped, the return process applies. Custom or made-to-order cancellation restrictions will be disclosed on the product page before purchase.

Your legal rights

This policy does not limit rights available under applicable law, including rights concerning damaged, defective, or incorrect goods and shipping delays.

Email: support@offgridwave.com
Phone: +1 (972) 309-9080
Customer support hours: Monday–Saturday, 9:00 a.m.–5:00 p.m. Central Time (Dallas, Texas).